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Pokemon Business Message Templates

Pokemon Business Message Templates

The following templates are used for sending messages to buyers when an order needs to be refunded, when creating an eBay description, or for when buyers request to have their address changed. All of these templates are good starting places for when you are starting your Pokemon business.

Feel free to adapt them to your liking. TCGPlayer refund templates can be changed to eBay refund templates and the same thing with the eBay wrong address template. 

TCGPlayer Partial Refund Template:

Hello, (customer name)
Thank you for ordering from my store! Upon fulfilling your order, I was unable to locate (card name and quantities) in my inventory. I will be partially refunding the missing cards and sending the rest of your order. I am sorry for any inconvenience this may cause. Please let me know if you have any questions. Have a great day!
Thanks, 

(Store Name)


TCGPlayer Full Refund Template:

Hello, (customer name)
Thank you for ordering from my store! Upon fulfilling your order, I was unable to locate (card name and quantities) in my inventory. I will be fully refunding your order due to the missing card. I am sorry for any inconvenience this may cause. Please let me know if you have any questions. Have a great day!
Thanks,
(Store Name)

eBay Description Template

“Near Mint (NM) Condition - See Description for Further Details.”

This Listing is for the Following:


Pokemon Set: Sword and Shield

Card Name & Number: Fog Crystal 140/198

Condition: Near Mint Condition

*** CARD PURCHASED WILL BE SIMILAR TO CARD PICTURED ***


Grading Scale:

Mint Condition: Nearly Flawless - Very Slight (If Any) Imperfections
Near Mint Condition: Some Light Scratches and/or Slight Whiteness (Edge-Wear)
Excellent Condition: Scratches and/or Whiteness (Edge-Wear) becoming Prominent
Played Condition: Prominent Scratches and Whiteness (Edge-Wear) - May have Bend(s) / Crease(s)

??? ANY QUESTIONS - PLEASE ASK ???

!!! VISIT MY EBAY STORE FOR MORE GREAT DEALS !!!

eBay Wrong Address Template: 

Hello (Customer Name),
I cannot send items to addresses that are not the address that was used to pay for the item. If you would like to change the address, please request to cancel the order and I will accept it and relist. If I don't hear back within one business day, I will cancel the order and relist the item. Please let me know what you would like me to do.
Thanks,
(Store Name)

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